1. Returns Eligibility
✓ Acceptable Returns:
- Unused/unworn items with original tags
- In original packaging with all accessories
- Within 30 days of delivery date
✗ Non-Returnable Items:
- Final sale items (marked at purchase)
- Personalized/custom products
- Used or damaged items
2. How to Return
- Initiate Return: Start the process through your account dashboard
- Pack Securely: Include all original packaging materials
- Ship Back: Use the provided return label (if applicable)
3. Refund Process
- Timeline: 5-10 business days after we receive your return
- Method: Original payment form
- Deductions: Return shipping costs (unless our error)
4. Exchanges
- Available for defective/wrong items
- Subject to current inventory
- Contact us before returning
5. Order Cancellations
✓ Possible If:
- Order hasn’t entered processing
- Requested within 2 hours of purchase
✗ Cannot Cancel:
- Orders already shipped
- Custom-made items
6. Damaged/Defective Items
- Contact us within 7 days of delivery
- Provide photos of:
- Product damage
- Packaging condition
- We’ll cover return shipping
7. International Returns
- Customer responsible for:
- Return shipping costs
- Customs documentation
- Refund excludes original shipping fees
8. Store Credit Option
- May choose e-gift certificate instead of refund
- Never expires
9. Holiday Exceptions
- Extended return window for purchases made:
- November 15 – December 31
- Must be returned by January 31
10. Questions?
Visit our [Help Center] for additional support.